Help Center


Merchandise Policy.
Are these Real Genuine Earth Mined Diamonds?
Yes, All the Diamonds used in our Jewelry is 100% Natural Earth Mined Diamonds
Where is the Jewelry Manufactured?
All our Jewelry is Manufacture in our own factory in New York USA.
Are the Diamonds Conflict-Free Diamonds?
Yes, Always Conflict-Free Diamonds:
Is the Jewelry Made of Solid Gold.
Yes, all are Jewelry is made of 14K Solid Gold.
How do I determine what size ring to buy?
The most accurate way to determine the finger size is to visit your local jeweler and have your finger size checked
I accidentally ordered a ring that wasn’t the correct size. How much will it cost to have it resized?
We all make mistakes, don’t worry, if you purchase the item in last 30 Days, please contact customer service. We will resize the ring for free.
Can I get the Ring Sized (Resizing)
Yes. Contact Us Policy.
View all
Returns Refund and Restocking Policy.
How long is the Return Policy, Will I be charged Restocking Fee?
We accept returns for 30 days from the day you receive your item. No questions asked. No need to explain. We will issue a full refund and won’t charge a restocking fee.
Will I be charged Restocking Fee?
We won’t charge a restocking fee if the Item is returned within 30 day from the day you receive your item and the item was returned in its original condition along with the original certificate.
I returned the item when will I receive the Refund.
Your money will be refunded within 3 business days of receiving the returned item. Money will be returned in the same way the original payment was made.
What is the Return Shipping address?
In order to return an item:
Who pays for the Return Shipping Cost?
We will pay for the Return Shipping Cost.
View all
Life Time Warranty
Does the Jewelry come with a warranty?
View all
Shipping & Handling Time Policy.
Free Shipping & How much is the Handling Time
Jascina offers a number of free shipping options, and most items are prepared and shipped in fewer than two weeks. We also have express handling and shipping options.
International Shipments Custom Duties and Fees
All our international packages are insured
View all
Custom Jewelry Policy
Custom Jewelry (Customization)
Personalized Customization
View all
Payment Policy
What payment methods do we accept
For orders shipping within the United States, we offer the following payment methods:
View all
Privacy Policy
How we collect and share your information?
Jascina Co wants you to know that your privacy is important to us.
View all
Contact us
What are the Hours of Operation.
Working Days/Hours: Mon - Fri / 10:00AM - 8:00PM
How can I contact Customer Service, Complaint and Suggestion
Where are you located?
Retail Store 37 West 47 Street Exchange Booth #NW1 New York, NY:10036
View all